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RETURNS AND EXCHANGE

We hope you enjoy your AQUALIDAD-Barcelona online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 15 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods). All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return. Refunds will be provided to the same account you used to pay for the item. Your items must be returned by mail to our Online Returns Department (adres bilgisi). If eligible, our Online Returns Department will process your return for a full refund in the original form of payment within 15 days of purchase.

We do not accept returns of products that are ruined due to customer use.

Monogrammed/personalized items (including hangtags), Cut-to-Size Belts and personalized products may not be exchanged or returned. If your monogrammed / personalized item has arrived damaged or with incorrect monogram, please contact our customer care team and they will assist you further.

Return by Mail in a few easy steps!

  • Fill out the return form included with your order and be sure to include the form in the return package.
  • Return shipping is free for new and unused items using the Prepaid Return Label included with your order. When returning your order:
    • Affix the Prepaid return label to the shipping box.
    • Take your package to a designated return drop off location.
    • To locate your nearest drop off point please visit the following link for  Find your nearest DHL Service Point | DHL Express and enter your Postcode or Town.
    • Keep a record of your return tracking number or proof of return receipt.
    • In case of further questions, you can contact our customer care team at Aqualidad  who will arrange collection for your return on your behalf. Note the tracking number from your return to ensure that the package arrives at the warehouse.
    • If you misplaced your return label, please contact our team and we will send you a new one.
    • If you’d like to return your item(s) using another carrier, this will be done at your cost. Please note that by using another carrier, Aqualidad will not be liable for any misplaced parcels. Please send your item(s) via traceable means to our Online Returns Department.

  • Returns will be processed within 7-10 business days of our receipt of your item.
  • Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the timeframe established by your financial institution.

Gift Returns

  • If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser‘s original method of payment.

Incorrect/ Manufacturing Fault/ or Damaged Products

  • If you have received an incorrect item in your order, you may return it and we will refund you.

Returns made during a promotional offer or sale season

  • Our full returns and delivery policy applies. In case of refund, the amount will always match the purchase price.
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